VIP Support

Love the system but you would rather have someone else set up all your classes, camps, payments, run reports and more? We got you covered!

Many of our clients are on the VIP Support plan and they love it because real humans handle a host of tasks for them on demand. This is only $199/month. No contacts, cancel at anytime.

Admin Support - We become your back office!

We know academy directors love to teach but hate to deal with emailing parents and other admin tasks. Luckily, we love emailing them and we have gotten quite good at it. We are always respectful, kind, and thorough in our communication with them. Here's a summary of what we can do for you.

Tasks we will complete

  • Dedicated Assistant with a back up ( in case of urgent matters and the main assistant is not available)
  • You can use our system or we can use your existing system
  • Email Response to your clients regarding your programs/classes/camps
  • Making sure everyone registered has paid
  • Calculating credits owed and emailing parents
  • Invoice parents for classes or private lessons
  • Train your staff on how to use the system
  • Set Up new programs, classes/camps/events on Timmy
  • Mass emails to promote or cancel classes
  • Mass emails to remind clients of classes/camps starting
  • Process Refunds
  • Record your check/cash payments ( you will need to send us pics of the check and the details of the registration)
  • Make student class registration changes at your request
  • Provide tax receipts for your clients as requested
  • Provide reports ( you can request monthly reports or as needed)
  • Update your regular website ( no-coding updates)
  • Other admin tasks you need within the scope of work

The process to get you going is this

  • We learn about your programs and classes and set up a knowledge library so we can adequately respond to your client's inquiries.
  • When unsure of an answer, we will ask you before responding to the parent
  • Together, we will determine the daily/weekly/monthly tasks to make sure we stay on top of things
  • We will copy you on all communication with your clients ( unless you ask us not to)
  • We will keep track of all tasks completed for you.
  • We will create another email to respond to clients that you will control. It can be something like "academyoffice@gmail.com" or you can give us access to an email you already use to respond. This allows us to keep track of our communication with your clients in one place.

Starts at $250/month, no contacts, cancel at anytime. Please email lille@gotimmy.com for more details.